Shipping Policy

SHIPPING POLICY

Processing time : 1-3 business days, Deliveries take on average 10-24 business days and in rare cases 30 business days.

How can I contact?

Email: serene.watch@serene-il.com

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days for processing of your order. Then after this: additional 10-24 business days for delivery.

Do I get a tracking number after I order?

Yes! All orders include tracking numbers. It will automatically be sent to your email you have provided us with. Please follow our above question to see when they will be actually shipped out.

Will you email me when my order is shipped out?

Sure. you will get a confirmation email when you have placed your order, and another email when your order is on it's way!

How can I pay?

We accept Credit Cards and PayPal payments.

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once...they will eventually get to you!

Can I cancel or change my order?

Yes. you have 30 minutes to cancel your order once it has been placed. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.

Can I refund or exchange my order?

Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.

Taxes & Duties:

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.